Nov. 14th, 2013 10:49 am
zephyrofgod: (mischief)
[personal profile] zephyrofgod
I spoke with Lillian H today from American Airlines' Risk Management team. She was vaguely horrified as to what happened to me in terms of me getting home, and apologized profusely.

She also asked about how much the ticket was, and the actual dollar amount, and asked for the credit card statement.

She then said that the amount of the ticket would be refunded, and that the reason I was marked as a no-show was their fault. I admitted that, yes, mistakes happen, and that I was glad that they admitted that this was their fault.

So, yeah. This gets put to bed.

Date: 2013-11-14 04:53 pm (UTC)
From: [identity profile]
SUUUCH awesome news I logged into livejournal for the first time in nearly three years!


Date: 2013-11-14 04:53 pm (UTC)

Date: 2013-11-14 04:55 pm (UTC)

Date: 2013-11-14 05:16 pm (UTC)

Date: 2013-11-14 05:48 pm (UTC)
From: [identity profile]
Woo-hoo! So very glad your persistence paid off.

Date: 2013-11-14 09:45 pm (UTC)
From: [identity profile]
I just read the whole thing. O.M.G. I can't even imagine.


Date: 2013-11-14 09:57 pm (UTC)
From: [identity profile]
It was pretty insane. I'm glad Lillian H was horrified as to what happened. Helps to have empathy.


Date: 2013-11-15 12:48 am (UTC)
From: (Anonymous)
That's what she gets paid to do. ;)

Re: ;)

Date: 2013-11-15 01:19 am (UTC)
From: [identity profile]
Still, it is often easier to say no.

Date: 2013-11-15 05:59 am (UTC)
handymonkey: (Default)
From: [personal profile] handymonkey

Date: 2013-11-15 07:43 am (UTC)
montuos: Epic Win FTW (Epic Win FTW)
From: [personal profile] montuos
YAY!!! It's wonderful when you finally reach the person who can actually do something about a problem, and discover that they even care! :)

Date: 2013-11-18 03:12 am (UTC)
From: [identity profile]
I'm glad this finally turned out well. Hooray!
Edited Date: 2013-11-18 03:12 am (UTC)

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