Nov. 30th, 2013 08:07 am
zephyrofgod: (Default)
[personal profile] zephyrofgod

Originally uploaded by constantiak
So, the check arrived last week, as you can see. I'm just now posting about it, as work was hellacious.

Also in the news of the weird was this response from QA that resulted from the complaint I lodged to the Department of Transportation.

Dear Miss Ost,

Thank you for your patience while we reviewed your case which we received from the US Department of Transportation. I am very sorry to learn of the issues you experienced during your recent journey with American Airlines and Qatar Airways.

I found after reviewing your reservation that after your flight disruption, American Airlines booked you both for the Chicago flight 991 for the next day and they booked you over London connecting to our flight 12. You then traveled with us from Chicago on October 5th but since American Airlines did not cancel flight 12, you appeared as a ‘no-show’. This canceled your down line, return flights.

I am very sorry for the inconvenience this caused you. We are refunding the open segments of your original ticket totaling USD1172.83 back to the original form of payment. In addition we are issuing a check for USD206.17. Combined this will equal the cost of your new ticket. Please allow 10-15 business days for processing.

If you have any other questions, please do not hesitate to let me know.

With Kind Regards,

Odete C
Customer Relations Officer, USA & Canada

World’s 5-star airline.

That check arrived yesterday, so it's back to the bank for me, which means that I can sink some of that money into Christmas funds, which will be good.

All resolved. I still might send a letter to Sean Bentel, who is the head of AA's consumer care department, because I got treated like crap by their team until this was escalated by the Department of Transportation - and that's pretty bad.

Really, though, I am glad this is finally resolved.
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